SHIPPING, RETURNS & POLICIES
MODE Media
Level One
49 Jamaica Street
Liverpool
L1 0AH
United Kingdom
info@modeliverpool.co.uk
Last updated: June 2026
SHIPPING
MODE print editions are carefully packaged and dispatched from Liverpool, United Kingdom.
Delivery times may vary depending on destination, courier services and seasonal demand. Any delivery times shown during checkout are estimates only and are not guaranteed.
UK shipping is included where stated on the relevant product page.
Once an order has been dispatched, MODE is not responsible for delays caused by postal services, customs procedures or courier providers outside of our control.
INTERNATIONAL SHIPPING
MODE ships to selected international destinations.
International shipping costs are calculated at checkout and vary depending on destination, package size and courier rates.
Customers are responsible for any import duties, customs charges, taxes or local fees that may apply in their country. These charges are not included in the purchase price or shipping cost and remain the responsibility of the recipient.
Delivery times for international orders are estimates only and may be affected by customs processing and local postal services.
If an international order is refused, returned or undeliverable due to unpaid customs charges or incorrect delivery information, any return shipping costs incurred may be deducted from any applicable refund.
DIGITAL PRODUCTS
Digital editions are delivered electronically and are accessible on most modern mobile, tablet and desktop devices.
Access details are provided immediately following a successful purchase.
Due to the nature of digital products, digital purchases are non-refundable once access has been granted, except where required by law.
RETURNS & REFUNDS
If your print order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery at info@modeliverpool.co.uk.
Where appropriate, MODE may offer a replacement, exchange or refund.
Returned items must be unused and in their original condition unless faulty.
Customers are responsible for return shipping costs unless the item is damaged, faulty or supplied incorrectly.
PRE-ORDERS
Certain MODE products may be offered as pre-orders.
By placing a pre-order, you acknowledge that dispatch dates are estimates and may occasionally change due to production schedules, supplier availability or distribution delays.
Should significant delays occur, customers will be notified where reasonably possible.
PRIVACY POLICY
MODE only collects information necessary to process orders, respond to enquiries, manage customer accounts and improve website performance.
Personal information is handled securely and in accordance with applicable data protection laws.
MODE does not sell customer information to third parties.
Payments are processed securely through trusted third-party payment providers and MODE does not store payment card details.
COOKIE POLICY
The MODE website may use cookies and analytics technologies to improve functionality, understand visitor behaviour and enhance user experience.
By using this website, you consent to the use of cookies where applicable.
You may manage, restrict or disable cookies through your browser settings at any time.
CONTACT
For all customer service, order, collaboration or general enquiries, please contact:
info@modeliverpool.co.uk
MODE Media
Level One
49 Jamaica Street
Liverpool
L1 0AH
United Kingdom